Intensive Case Manager, Phoenix Centre for Youth

Posted on: June 28, 2024
Contact Email:
Job Location:
Coburg Rd, Halifax, Nova Scotia





Since 1987, Phoenix has been dedicated to supporting youth and contributing to a vibrant community. Phoenix’s thirteen locations in Halifax, N.S. provide a continuum of care for youth aged 11-24 and their families. Our team of caring professionals recognizes that each person who comes to us has individual needs as well as strengths. People are the leaders in their own lives; Phoenix is a leader in supporting them.

A staff group that represents the diversity of the people and communities we serve is of the utmost importance. Phoenix is committed to reducing barriers that have traditionally impacted access to employment and career growth. As such, we encourage those interested to self-identify their ethnicity, and or race, gender, sexuality, ability, etc. We also invite you to share your pronouns in your cover letter or resume.


Job Summary: The Intensive Case Manager will work with youth utilizing Phoenix Youth programs.  Youth engaging with the Intensive Case Manager will be experiencing significant and intense barriers and challenges related to housing, that may include, but are no limited to mental health, addictions, poverty, challenging behaviors, emotional regulation, etc. The Intensive Case Manager will work with youth to establish rapport and supportive engagement. The Intensive Case Manager will work with providers, schools, families, mental health, and addiction supports, landlords and any other supports and services that will assist youth in gaining access to housing / placement. The Intensive Case Manager will be responsible for providing case management support for youth.

Reports to: Manager, Phoenix Centre for Youth

Compensation: $51,481 annual salary (prorated for the term), comprehensive group medical insurance plan, Employee and Family Assistance Program, RRSP contribution, generous vacation time, generous sick leave, a generous paid holiday schedule, in-house training, and professional development opportunities.

Hours of Work: 40 hours per week, Monday - Friday, 9 a.m. - 5 p.m., with some flexibility and occasional evening and weekend work.

Screening Requirements: This position is subject to a satisfactory criminal record check including a vulnerable sector search, child abuse register check and proof of education.


  • Ensure the program is congruent with Phoenix’s vision and values.
  • Work in accordance with Phoenix’s policies, procedures, and framework of practice.
  • Collaborate with other Phoenix programs and external service partners to support:
    • Case Management
    • Housing
    • Referrals
    • Income support
    • Advocacy
    • Public education presentations
    • Program and service development
  • Provide for youth: intake (assessment to determine eligibility for ICM support), referral services, assistance in accessing resources, crisis intervention and eviction prevention services, outreach, mediation for youth and their families in relation to the Intensive Case Manager position.
  • Complete and maintain records, assessments, daily statistics, and files, and ensure confidentiality is protected.
  • Compile statistics and data for youth accessing housing support that will assist with the outcomes and evaluation of the ICM program.
  • Provide a supportive environment and foster a therapeutic milieu that promotes youth empowerment.
  • Supervise field placement students as required.


  • Demonstrated high level of understanding of youth development and the issues of homelessness.
  • Demonstrated high level of understanding in a housing first model and approach.
  • Demonstrated high level of understanding of youth/adolescent development.
  • Demonstrated high level of understanding of the Child Welfare system.
  • Demonstrated skill using anti-oppressive practice (harm reduction, narrative practice, a client-directed approach, and a social justice perspective).
  • Knowledge of mental health and substance abuse issues.
  • Demonstrated skill using non-violent crisis intervention and suicide intervention.
  • Demonstrated knowledge of trusteeship programs and effective money management.
  • Demonstrated exceptional level of interpersonal, communication, and organizational skills.
  • Demonstrated ability to build appropriate and healthy rapport with at-risk and homeless youth.
  • Extensive knowledge of community resources and the social service delivery system.
  • Valid license and access to a vehicle to transport youth, an asset.
  • Physical ability to lift heavy objects, fulfil extensive cleaning duties, walk up and down stairs, and maintain a fairly active pace.
  • Ability to work in a team environment.
  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and using the Internet.


  • Bachelor of Social Work, or an undergraduate degree and Human Services diploma or other relevant undergraduate degree.
  • Registration or Candidacy for Registration, certification, or membership of a related professional body (if applicable).
  • A minimum of five years of experience working with at-risk and homeless youth providing case management and advocacy.
  • Non-violent crisis intervention, suicide intervention, standard first aid and Phoenix medication dispensing training or a commitment to secure those requirements within six months of being hired.
  • Experience in program development.
  • Experience working for a walk-in center, shelter, or a non-profit organization is an asset.
  • Clear Criminal Record Check and Child Abuse Registry Check are mandatory.

TO APPLY:  *Note that interviews may take place during the posting period.

Please forward a resume and a cover letter (in Word or as a PDF document) with pertinent information about your qualifications by Friday, July 12, 2024, by 11:59pm (ADT) to: with the subject line “ICM PCFY”