Case Manager, Phoenix Centre for Youth

Posted on: September 29, 2023
Contact Email:
Job Location:
6035 Coburg Rd, Halifax, Nova Scotia




Since 1987, Phoenix has been dedicated to supporting youth and contributing to a vibrant community. Phoenix’s thirteen locations in Halifax, N.S. provide a continuum of care for youth aged 11-24 and their families. Our team of caring professionals recognizes that each person who comes to us has individual needs as well as strengths. People are the leaders in their own lives; Phoenix is a leader in supporting them.

A staff group that represents the diversity of the people and communities we serve is of the utmost importance. Phoenix is committed to reducing barriers that have traditionally impacted access to employment and career growth. As such, we encourage those interested to self-identify their ethnicity, and or race, gender, sexuality, ability, etc. We also invite you to share your pronouns in your cover letter or resume.


Job Summary: Case Managers work at our walk-in centre, Phoenix Centre for Youth, a program for youth aged 16-24. This program is often their first point of contact with Phoenix. Reporting to the program Manager, Case Managers are responsible for supporting youth on their case load and others who require assistance throughout the day. The services offered are confidential, non-judgmental and include housing support, advocacy, crisis intervention, counselling, parenting support, referral to community and internal resources, health services, financial support, food, clothing, shower and laundry facilities, computer, and phone access.

Reports to: Manager, Phoenix Centre for Youth

Compensation: $46,125 annual salary, comprehensive group medical insurance plan, Employee and Family Assistance Program, RRSP contribution, 3 weeks of vacation in the first year and 4 weeks of vacation in the second year, generous sick leave, a generous paid holiday schedule, in-house training, and professional development opportunities.

Hours of Work: 40 hours per week, Monday - Friday, 9 a.m. - 5 p.m., with some flexibility and occasional evening and weekend work.

Screening Requirements: This position is subject to a satisfactory criminal record check including a vulnerable sector search, child abuse register check and proof of education.


  • Work with youth and other Phoenix programs to create effective case plans that address the issues of those who experience homelessness and other vulnerabilities.
  • Advocate with community agencies to ensure that the needs, barriers, and strengths of youth who are at-risk and homeless are addressed.
  • Provide for youth through intake, assessment and referral services, assistance in accessing resources, crisis intervention services, mediation, and advocacy for youth.
  • Liaise with other agencies on behalf of youth and programs and participate in community committees, projects, or activities as appropriate.
  • Complete and maintain records, assessments, daily statistics, and files, and ensure confidentiality is protected.
  • Contribute to tasks such as answering the door and phone, cleaning, supporting students and providing guidance to volunteers when on site, and accepting and sorting of donations.
  • Assist in program and service development to ensure that quality, effective and client-centered programs, and services are delivered.
  • Provide a supportive environment and foster a therapeutic milieu that promotes youth empowerment.


  • Bachelor of Social Work; or other relevant undergraduate degree; or an undergraduate degree and Human Services diploma.
  • Registration or Candidacy for Registration, certification, or membership of a related professional body (if applicable).
  • A minimum of three years’ experience working with at-risk and homeless youth providing case management and advocacy.
  • Demonstrated high level of understanding of youth development and the issues of homelessness.
  • Demonstrated skill using anti-oppressive practice (harm reduction, narrative practice, a client-directed approach, and a social justice perspective).
  • Knowledge of mental health issues, substance abuse and crisis intervention.
  • Demonstrated ability to build appropriate and healthy rapport with at-risk and homeless youth.
  • Extensive knowledge of community resources and the social service delivery system.
  • Ability to work in a team environment.
  • Proficiency in using Microsoft Office Word and Outlook.
  • Non-violent crisis intervention (CPI), suicide intervention (ASIST), standard first aid or a commitment to secure those requirements within six months of being hired.

TO APPLY:  *Note that interviews may take place during the posting period.

Please forward a resume and a cover letter (in Word or as a PDF document) with pertinent information about your qualifications by Wednesday, November 15th, 2023, at 11:59 pm (ADT)