Case Manager: Parent Support Specialization

Posted on: April 26, 2023
Contact Email:
Job Location:
6035 Coburg Rd, Halifax, Nova Scotia




TERM DATE: MAY 2023 - MAY 2024

Since 1987, Phoenix has been dedicated to supporting youth and contributing to a vibrant community. Phoenix’s ten locations in Halifax, N.S. provide a continuum of care for youth aged 11-24 and their families. Our team of caring professionals recognizes that each person who comes to us has individual needs as well as strengths. People are the leaders in their own lives; Phoenix is a leader in supporting them.

A staff group that represents the diversity of the people and communities we serve is of the utmost importance. Phoenix is committed to reducing barriers to employment and career growth that have traditionally impacted members from the following groups, African Nova Scotians, Indigenous People, and Other Racially Visible Persons, Members of the 2SLGBTQIA+ Community, and Persons with Disabilities. If you are a member of one of these equity-seeking groups, you are encouraged to self-identify in your cover letter or your resume. We would also appreciate if you would share your pronouns in your cover letter or your resume.


Job Summary

Case Manager: Parent Support Specialization is based at our walk-in centre, serving youth aged 16-24 and their children. This program is often a first point of contact with Phoenix.  Reporting to the Program Manager, the Case Manager: Parent Support Specialization role is responsible for providing case management to youth who are parenting, and youth working with DCS with respect to regaining custody.  This role also supports others in the walk-in centre who require assistance throughout the day. The services offered are confidential, non-judgmental and include parenting support, advocacy, housing support, crisis intervention, counselling, referrals to internal and community resources, health services, financial support, food, clothing, shower and laundry facilities, computer, and phone access.

Reports to:

Manager, Phoenix Centre for Youth


$45,000 annual salary, comprehensive group medical insurance plan, Employee and Family Assistance Program, RRSP contribution, 3 weeks of vacation in the first year and 4 weeks of vacation in the second year, generous sick leave, a generous paid holiday schedule, in-house trainings, and professional development opportunities.

Hours of Work:

40 hours per week, Monday - Friday, 9 a.m. - 5 p.m., with some flexibility and occasional evening and weekend work.

Screening Requirements

This position is subject to a satisfactory criminal record check including a vulnerable sector search, child abuse register check and proof of education.

Key responsibilities:

  • Work with youth and other Phoenix programs to create effective case plans that address the needs of youth and their children.
  • Support youth with children to complete intake, assessment and referral services, assistance in accessing resources, crisis intervention services, and mediation for youth and their families.
  • Support youth with in-depth knowledge of child development, noting milestones.
  • Liaise with other like-minded agencies that provide parent support.
  • Work closely with DCS, understanding parental rights.
  • Collaboratively work with DCS in support of young families and potential DCS involvement.
  • Educating young parents on parental support offered by DCS.
  • Advocate on behalf of the family to obtain assistance from community resources.
  • Develop/facilitate/support youth programming sessions related to parenting, child development, and sexual health.
  • Assist families in acquiring and maintaining housing and childcare subsidies.
  • Assist parents in developing self-advocacy skills through counselling, education, accompaniment to appointments and home visits.
  • Assess family needs to promote enhanced child management and life skills.
  • Participate in community committees, projects or activities as appropriate.
  • Maintain records, assessments, daily statistics and files, and ensure confidentiality is protected.
  • Supervise volunteers and field placement students as required.
  • Contribute to tasks such as cleaning, ordering supplies and receipt and organization of donations.


  • Bachelor of Social Work, or an undergraduate degree and other relevant undergraduate degree such as BA Child and Youth
  • Previous experience providing parent support
  • Previous experience working with youth and children
  • Registration or Candidacy for Registration, certification or membership of a related professional body (if applicable)
  • Demonstrates high level of understanding of child and youth development
  • Knowledge in the areas of normal/abnormal child development, pre-natal health, infant and toddler health, attachment and bonding
  • Sound knowledge of the physical, psychosocial, and emotional needs of a family unit
  • Familiar with Child Welfare Services and supports available
  • Demonstrates knowledge of and ability to assess barriers to parenting
  • Demonstrates a high level of understanding of homelessness and precarious housing
  • Experience in program development and support for youth who are homeless or at risk of becoming homeless
  • Demonstrates counselling skills using anti-oppressive practice
  • Knowledge of mental health, substance abuse and crisis intervention
  • Demonstrated knowledge of community resources and the social service delivery system
  • Non-violent crisis intervention (CPI), suicide intervention (ASIST), standard first aid or a commitment to secure those requirements within six months of being hired
  • Experience working for a non-profit organization is an asset
  • Experience supervising field placement students and volunteers is an asset
  • Valid Nova Scotia driver’s license an asset (must have clean abstract)

As Phoenix continues to provide in-person programs and services during the COVID-19 pandemic, we have an obligation to maintain a safe environment for our staff, volunteers, student placements, and the youth, families, and community members we work with. Phoenix firmly believes a vaccinated population is a vital part of keeping us, our youth, families, and communities protected from COVID-19 and the developing, fast-moving variants. Please be aware that Phoenix Youth Programs requires all employees, volunteers and student placements working at any of our Phoenix locations to be fully vaccinated against COVID-19, (subject to specific exemptions regarding health or human rights issues).

TO APPLY: *Note that interviews may take place during the posting period.

Please forward a resume and a cover letter (in Word or as a PDF document) with pertinent information about your qualifications by 11:59pm (ADT), Tuesday, May 9, 2023  to: with the subject line “Case Manager – Parent Support Specialization”