Case Manager

Posted on: February 05, 2019
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Full-Time Open Term, starting as soon as possible

Since 1987, Phoenix has been dedicated to supporting youth and contributing to a vibrant community. Phoenix’s ten locations in Halifax, N.S. provide a continuum of care for youth ages 11-24 and their families. We offer important services and programs including shelter, food, housing support, health care, parenting support, recreation, education and employment services, and clinical therapy. Our team of caring professionals recognizes that each person who comes to us has individual needs as well as strengths. People are the leaders in their own lives; Phoenix is a leader in supporting them. To learn more about Phoenix Youth Programs, visit:  

We celebrate diversity and are committed to creating an inclusive environment reflective of the youth we serve. We welcome applications from individuals from equity seeking groups such as racialized/visible minorities, Indigenous/Aboriginal peoples, persons with disability, persons who identify in the LGBTQ2S+ community and others who reflect the diversity of our Nova Scotia communities. All employment is decided on the basis of qualifications and merit; however we encourage self-identification on either your covering letter or resume.

Job Summary: Case Managers work at our walk-in centre, Phoenix Centre for Youth, a program for youth aged 16-24. This program is often their first point of contact with Phoenix. Reporting to the program Coordinator, Case Managers are responsible for supporting youth on their case load and others who require assistance throughout the day. The services offered are confidential, non-judgmental and include: housing support, advocacy, crisis intervention, counselling, parenting support, referral to community and internal resources, health services, financial support, food, clothing, shower and laundry facilities, computer and phone access.

Program: Phoenix Centre for Youth

Compensation: A competitive salary, Employee and Family Assistance Program, RRSP contribution, three weeks annually of vacation, generous sick leave, a generous paid holiday schedule, in-house trainings.

Hours of Work:  40 hours per week, Monday - Friday, 9 a.m. - 5 p.m., with some flexibility and occasional evening and weekend work.

Reports to: Manager, Phoenix Centre for Youth

Screening Requirements: This position is subject to a satisfactory criminal record check including a vulnerable sector search, a child abuse register check and proof of education.


  • Work with youth and other Phoenix programs to create effective case plans that address the issues of those who experience homelessness and other vulnerabilities.
  • Advocate with community agencies to ensure that the needs, barriers and strengths of youth who are at-risk and homeless are addressed.
  • Provide for youth through intake, assessment and referral services, assistance in accessing resources, crisis intervention services, mediation and advocacy for youth.
  • Liaise with other agencies on behalf of youth and programs and participate in community committees, projects or activities as appropriate.
  • Complete and maintain records, assessments, daily statistics and files, and ensure confidentiality is protected.
  • Contribute to tasks such as cleaning, preparing snacks, ordering supplies and the receipt and organization of donations.
  • Assist in program and service development to ensure that quality, effective and client-centered programs and services are delivered.
  • Provide a supportive environment and foster a therapeutic milieu that promotes youth empowerment.


  • Bachelor of Social Work; or other relevant undergraduate degree; or an undergraduate degree and Human Services diploma.
  • Registration or Candidacy for Registration, certification or membership of a related professional body (if applicable).
  • A minimum of three years’ experience working with at-risk and homeless youth providing case management and advocacy.
  • Demonstrated high level of understanding of youth development and the issues of homelessness.
  • Demonstrated skill using anti-oppressive practice (harm reduction, narrative practice, a client-directed approach and a social justice perspective).
  • Knowledge of mental health issues, substance abuse and crisis intervention.
  • Demonstrated ability to build appropriate and healthy rapport with at-risk and homeless youth.
  • Extensive knowledge of community resources and the social service delivery system.
  • Ability to work in a team environment.
  • Proficiency in using Microsoft Office Word and Outlook.
  • Non-violent crisis intervention (CPI), suicide intervention (ASIST), standard first aid or a commitment to secure those requirements within six months of being hired.

TO APPLY:  *Please note that interviews may take place during the posting period.

Please forward a resume and a cover letter (in Word or as a PDF document) with pertinent information about your qualifications by 5pm, Monday, February 11th, 2019 to: with the subject line “Case Manager”