Acting Manager- Youth Outreach Program

Posted on: July 19, 2021



TERM DATES: As soon as possible - June 30th, 2023

Since 1987, Phoenix has been dedicated to supporting youth and contributing to a vibrant community. Phoenix’s eleven locations in Halifax, N.S. provide a continuum of care for youth aged 11-24 and their families. Our team of caring professionals recognizes that each person who comes to us has individual needs as well as strengths. People are the leaders in their own lives; Phoenix is a leader in supporting them.

A staff group that represents the diversity of the people and communities we serve is of the utmost importance. Phoenix is committed to reducing barriers to employment and career growth that have traditionally impacted members from the following groups, African Nova Scotians, Indigenous People, and Other Racially Visible Persons, Members of the 2SLGBTQIA+ Community, and Persons with Disabilities. If you are a member of one of theses equity groups, you are encouraged to self-identify in your cover letter or your resume and share your pronouns.


The Phoenix Youth Outreach Program is a community-based provincially funded program designed to improve the immediate and long-term social, vocational/educational, economic and health outcomes for vulnerable youth within the HRM.   YOP addresses the essential needs of youth, builds capacity, and empowers youth in their transition to adulthood.

Job Summary: The Manager of the Youth Outreach Program (YOP) is responsible for leading the Phoenix YOP team and providing staff supervision and case management guidance. The Manager is responsible for all aspects of YOP program planning, development and implementation, referral and intake procedures, community engagement and resourcing, human resource management, financial management, communications, reporting and evaluation and liaising with the Department of Community Services Prevention and Early Intervention (P&EI) division.

Compensation: A competitive salary, comprehensive group medical insurance plan, Employee and Family Assistance Program, RRSP contribution, three weeks annually of vacation (pro-rated for the term), generous sick leave, a generous paid holiday schedule, in-house trainings, and professional development opportunities.

Hours of Work: 40 hours per week, Monday – Friday, 9 a.m. – 5 p.m., with some flexibility for evening work.

Location: 123/133 Jarvis Lane, Halifax NS, B3K 3J1 (office within PYCC at Mulgrave Park).

Reports to: Director of Community Programs.

Screening Requirements: Due to the sensitive nature of our work with youth, this position is subject to a satisfactory criminal record check including a vulnerable sector search, a child abuse register check and proof of education.


  • Ensure the program’s delivery is congruent with Phoenix’s mission and vision, and works in accordance with Phoenix’s policies, procedures, and framework of practice.
  • Ensure the program effectively meets the changing needs of vulnerable youth and youth in transition and is congruent with the provincial YOP program standards.
  • Manage all aspects of the YOP program including program planning, development and implementation, community engagement, service delivery, financial management, communication, program evaluation, and report writing.
  • Manage YOP human resource related activities including human resource management.
  • Manage and direct the YOP referral and intake process; provide limited case management support to youth if required.
  • Develop and maintain relationships with community partners, including DCS PE&I and other YOP programs, integral to the success of the YOP service delivery.
  • Responsible for program data collection using the Phoenix database and completing the annual YOP program report.
  • Support the agency’s commitment to diversity, equity and inclusion through learning opportunities, critical self-reflection, and professional development.


  • Demonstrated high level of understanding of barriers faced by vulnerable youth.
  • Demonstrated management competencies.
  • Demonstrated communication, organizational and interpersonal skills.
  • Solid knowledge of community resources within HRM and the social service delivery system is required.
  • Demonstrated knowledge and skill applying a social justice lens, using a youth/family centered and culturally responsive approach.
  • Demonstrated knowledge of trauma-informed practice is an asset.
  • Proficiency in Microsoft Office 365 and internet usage required.


  • Bachelor of Child and Youth Studies, Bachelor of Social Work, or other degree/diploma equivalent with a minimum of 5 years’ experience working with youth.
  • Registration or Candidacy for Registration, certification, or membership of a related professional body (if applicable).
  • Experience in a management/leadership position with supervisory responsibilities.
  • Experience working in community engagement and development.
  • Experience with proposal, report, and evaluation writing is an asset.
  • Non-violent crisis intervention (CPI), suicide intervention (ASIST), standard first aid or a commitment to secure those requirements within six months of being hired.
  • Access to a vehicle and appropriate insurance is required.
  • Experience supervising field placement students and managing volunteers is an asset.
  • Experience working for a non-profit organization is an asset.

TO APPLY:  * Please note that interviews may take place during the posting period.

Please forward a resume and a cover letter (in Word or as a PDF document) with pertinent information about your qualifications by Monday August 2nd, 2021, at 11:59pm (ADT) to: with the subject line “Acting Manager, YOP”.